Privacy Policy

Effective January 1, 2026

woodencarvora.com is operated by Amina Enterprises, trading as WoodenCarvora (12/1201-A, Green Park, Eid Gah Road, Saharanpur, Uttar Pradesh, India). This policy explains how we handle your personal data in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, shipping and billing address, phone number, and payment details when you create an account, place an order, or contact our concierge team. We also collect usage information such as pages visited and items viewed to improve your shopping experience.

2. How We Use Your Information

We use your information to process orders, provide customer support, send transactional communications (order confirmations, shipping updates, return status), and — where you’ve opted in — send marketing communications about new collections and offers.

3. Cookies

We use essential cookies to keep you signed in, remember your cart and your chosen currency. With your consent, we also use cookies for analytics to understand how our site is used and improve it over time. You can manage this consent at any time via the cookie banner shown on your first visit.

4. Sharing Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business — such as payment processors, shipping carriers, and email providers — under contractual obligations to protect your data.

5. Data Retention

We retain your account and order information for as long as your account is active or as needed to comply with legal, tax, and accounting obligations.

6. Your Rights

You may access, update, or delete your account information at any time from your account settings. You may also request a copy of your data or ask us to delete it by contacting us via the Contact page.

7. Security

We use industry-standard encryption and security practices to protect your personal and payment information, including secure authentication and encrypted data storage.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on this site.

9. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints about products, orders, payments or the handling of your personal data can be addressed to:

Grievance Officer, Amina Enterprises
12/1201-A, Green Park, Eid Gah Road, Saharanpur, Uttar Pradesh, India
Email: support@woodencarvora.com
Phone: +91 99151 22082

We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.

10. Contact

Questions about this Privacy Policy can be directed to support@woodencarvora.com or via our Contact page.