Shipping & Delivery Policy

Effective September 19, 2026

1. Made to Order

Most WoodenCarvora pieces are made by hand in our Saharanpur, India workshop after you order, so delivery times include production as well as transit.

2. Delivery Charges

Delivery is charged on every order. The charge is calculated at checkout from our courier partners’ current rates, based on the weight and size of your order and your PIN code or country, and is shown before you pay. Any free-delivery offer is announced on the site or given as a coupon, and applies only on the terms stated with it.

• Standard delivery — typically 2–4 weeks from order confirmation, including production.
• Express courier — offered at checkout where a faster courier serves your address; it shortens transit after dispatch, not production time.

Delivery windows are estimates and are not guaranteed; if your order is likely to arrive later than estimated, we will contact you.

3. Delivery Within India

We deliver across India. Large pieces are shipped by transport, packed for transit, and delivered to the address you give at checkout. Unpacking, placement and any assembly are the customer’s responsibility unless agreed otherwise in writing. Please check the package on arrival and note any visible damage on the delivery receipt.

4. International Delivery

We also ship internationally. Delivery times vary by destination, and our team will confirm an estimated delivery date by email after your order is placed. Customs duties, import taxes and any clearance charges levied by the destination country are not included in our prices and are payable by the recipient.

5. Damage in Transit

If an item arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a repair, replacement or refund as set out in our Return Policy.

6. Cancellations

You can cancel an order from your account before it moves into production or dispatch, for a full refund to your original payment method. Custom and made-to-order pieces cannot be cancelled more than 48 hours after the order is placed. See our Terms of Service.

7. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints about products, orders, payments or the handling of your personal data can be addressed to:

Grievance Officer, Amina Enterprises
12/1201-A, Green Park, Eid Gah Road, Saharanpur, Uttar Pradesh, India
Email: support@woodencarvora.com
Phone: +91 99151 22082

We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.

8. Contact

For questions about a delivery, email support@woodencarvora.com or call +91 99151 22082 / +91 89231 08334.